Complaints

Complaints

Brookfield is committed to maintaining a high standard of customer service consistent with best practice principles. Should you at any time wish to make a complaint below is a brief outline of the steps you should take. More details can be found in the Brookfield SITES Complaint Resolution Guide.

• Contact us and explain the problem. If you use an intermediary such as a financial planner or broker they can convey the complaint to us on your behalf.
• If your complaint cannot be resolved over the phone, you can make a formal written complaint to us.
• If you are unsatisfied by the outcome you can contact the appropriate external dispute resolution service.

More details can be found in the Brookfield SITES Complaint Resolution Guide..

Brookfield Customer Service

Email: clientserviceenquiries@brookfield.com Free call: 1800 570 000