Complaints

Complaints

Brookfield is committed to maintaining a high standard of customer service consistent with best practice principles. Should you at any time wish to make a complaint below is a brief outline of the steps you should take. More details can be found in the Brookfield Complaint Resolution Guide.

• Contact us and explain the problem.
• If your complaint cannot be resolved over the phone, you can make a formal written complaint to us.
• If you are unsatisfied by the outcome you can contact the appropriate external dispute resolution service.

More details can be found in the Brookfield Complaints Resolution Guide.

Brookfield Customer Service

Email: clientserviceenquiries@brookfield.com
Free call: 1800 570 000